We will be canceling our Live Certification Courses courses until further notice.
You may request a transfer or a full refund by emailing education@interactivemetronome.com.
1. Open the IMPro Universe Software, and select “File” and then “Import” from the top, left corner.
2. Select the Original Member’s file (.imd) and select “Import”.
3. The new member file will appear (.impd). Select “Save”.
4. Your member’s information will now import into IMPro Universe. Once it I finished, your file will be opened.
1. Open the IMPro Universe Software, and select “File” and then “New” from the top, left corner.
2. Select “This Computer”.
3. Fill out all the information that is asked of you in the File Creation Screen. If you are not using an Avatar, then press “OK” and proceed to step 5.
4. If you selected “Enable Avatar” you will be presented with the Avatar Design. The gender of the avatar will be based off the gender designated in the File Creation Screen. Once you are finished, press “OK”.
5. Unless you have a preferred folder for your IM files, simply verify the file name and select “Save”.
1. Open the IMPro Universe Software, and select “File” and then “Open” from the top, left corner.
2. Select “This Computer”.
3. Select the saved file you wish to use, and select “Open”.
4. Your members information will appear on the right of the screen letting you know the correct file is open.
Purchasing Hours and Authorizing Hours are two separate steps
Online Hours Purchasing Instructions:
1. Login to the Interactive Metronome Provider Site: Copy the following link into your web browser: https://secure.interactivemetronome.com/NetSite/IM/ProviderLogin.aspx
2. To purchase hours online login with your Provider User ID and Password
NOTE: If you do not recall your user id and password you may contact technical support to obtain it or click the link labeled “Can’t Remember User Name and/or Password” and an email will be sent to you.
3. Once successfully logged on, Click the Large Blue Button labeled “Order Online”
4. Select your Facility Name from the drop down list if it is not already populated and click the box labeled “Select to Order Online”
5. Locate the “Hours” Reload Hours Section and enter the amount of hours you wish to purchase
NOTE: There is a 10 hour $100 minimum order
6. Click the Add To Cart Box
7. Click the Proceed to Checkout Box
8. Click the Bill to Facility Box and Ship to Facility Box
NOTE: nothing will be billed or shipped in this instance but it is required
9. Click the Enter Payment Info Box
10. Enter your Method of Payment and card details, check your order for accuracy
11. Click the Place Order Now box
12. An invoice for your purchase will be displayed if the transaction has successfully processed. Authorizing Hours once they have been successfully purchased.
1. At the bottom of the invoice page to the left side Click the Authorize Hours Box to load the hours that you have just purchased onto the MCU.
2. You must select the type of MCU that you are currently using
– Click here for IM 8.3 or Later ONLY
3. After selecting your MCU type, at the bottom of this page you will be required to input important information from the screen below:
NOTE: AT THIS POINT YOU SHOULD HAVE YOUR MCU CONNECTED AND YOUR IM PRO SOFTWARE OPENED TO THE OPTIONS> AUTHORIZE HOURS MENU WHERE YOU WILL FIND THE INFORMATION NEEDED TO ENTER INTO THE FIELDS DISPLAYED ON THE WEBPAGE
NOTE: DO NOT USE THE SERIAL NUMBER AND PRE-PURCHASE CODE IN THE ABOVE EXAMPLE –THEY ARE JUST FOR DEMO PURPOSES. YOUR CODES ARE OBTAINED FROM YOUR SPECIFIC SOFTWARE AND HARDWARE
4. Once you have completed the above steps click the Authorize Hours Box (please click this box ONLY Once)
5. You will be taken to the Authorization Code screen where you will be provided the Authorization Code
6. Take down the code and enter it in the field provided in the IM Pro program with the MCU connected where you obtained the Serial number and Pre-Purchase Codes
If you would like assistance you may contact IM Technical support for a walk through of the procedures at support@interactivemetronome.com . We encourage you to learn the process as it will allow you to purchase and authorize hours during times when the IM offices are closed.
1. Select “Options” and then “Avatar Settings” from the top menu to bring up the Avatar Design screen.
2. Use the up/down arrows to change the various settings on your IM Avatar. You may also change the gender of your IM Avatar, and enable/disable them for use during IM training.
3. Select “OK” when you’ve made all the necessary changes.
4. If you selected “Enable Avatar” , they will appear underneath the Member area of the IM Universe.
1. Please make sure the IM Universe is set to “Regular Training”.
2. Select “Training Visuals” from the toolbar.
3. You will be presented with the “Visual Training Screen”.
4. Click the arrow to the left of “Default” to reveal the visual backgrounds for IM Universe.
5. Once the background has been chosen, it will appear on the “Visual Training Screen”.
6. Select “OK” and the IM Universe background will appear changed to the appropriate selection.
1. Open the IMPro Universe Software, and select “File” and then “New” from the top, left corner.
2. Select “eClinic”
3. You will be prompted to create the eClinic file online. The program will minimize and open the Interactive Metronome eClinic.
Note: Files created through this method will only function with IM-Pro Universe software. In order to use the eClinic file with the IM-Home Universe software, an IM-Home must be purchased and authenticated online. This will link the two programs together for your member.
1. Open the IMPro Universe Software, and select “File” and then “New” from the top, left corner.
2. Select “This eClinic”.
3. You will be prompted to log into the eClinic using your members User ID and Password you previously created online.
4. Your member’s eClinic training plan will synchronize with the IM-Pro software. This may take a few seconds.
5. You should now see your eClinic training plan ready to be used.
1. Open the eClinic File
NOTE: If you do not know how to Open the Member file see “Opening a New Member File in eClinic” instructions
2. eClinic Manual Mode will allow you to perform any IM exercise of your choosing, while still keeping all your data together. To start, select “Manual Mode” from the Training Plan Screen.
3. Your training parameters will look as follows.
4. From here you can choose any IM exercise or Assessment to perform with your member
Note: Custom Exercises are not permitted while in eClinic Manual Mode
5. To switch back to your eClinic Training Plan, simply select the option within your training parameters.
6. You should now see your eClinic training plan ready to be used once more.
NOTE: This feature is to be used when Your In-Clinic client purchases an IM-Home and you want his training data to reside in the same file.
1. Open the Member File
NOTE: If you do not know how to Open the Member file see “Opening a New Member File on Computer” instructions.
2. Open the IM-Pro Universe Software, and select “File” and then “Export to eClinic” from the top, left corner.
3. You will be prompted with an eClinic warning. Press “OK” to proceed.
4. Use the User ID and Password for the eClinic member you wish the data to be exported to.
WARNING: This process is irreversible. Proceed at your own risk.
5. If you have successfully logged into the eClinic, your data will begin to export and you will see the following progress bar. This may take several seconds to complete.
6. Once the data has been exported to the eClinic, you will be prompted with your eClinic Training Plan.
7. If no new data is uploaded, you will receive the following message.
a. Purchasing hours and loading hours are two different steps.
b. Purchase Hours online:
c. Authorizing Hours once they are purchased:
Learn how to navigate the new IMPro Universe software.