IM Pro Help

IM Pro Universe Help Guide


1. Open the IMPro Universe Software, and select “File” and then “Import” from the top, left corner.


2. Select the Original Member’s file (.imd) and select “Import”.


3. The new member file will appear (.impd). Select “Save”.


4. Your member’s information will now import into IMPro Universe. Once it I finished, your file will be opened.

importing data

1. Open the IMPro Universe Software, and select “File” and then “New” from the top, left corner.


2. Select “This Computer”.


3. Fill out all the information that is asked of you in the File Creation Screen. If you are not using an Avatar, then press “OK” and proceed to step 5.


4. If you selected “Enable Avatar” you will be presented with the Avatar Design. The gender of the avatar will be based off the gender designated in the File Creation Screen. Once you are finished, press “OK”.
5. Unless you have a preferred folder for your IM files, simply verify the file name and select “Save”.


1. Open the IMPro Universe Software, and select “File” and then “Open” from the top, left corner.


2. Select “This Computer”.


3. Select the saved file you wish to use, and select “Open”.


4. Your members information will appear on the right of the screen letting you know the correct file is open.

member info

Purchasing Hours and Authorizing Hours are two separate steps
Online Hours Purchasing Instructions:

1. Login to the Interactive Metronome Provider Site: Copy the following link into your web browser:

2. To purchase hours online login with your Provider User ID and Password

NOTE:  If you do not recall your user id and password you may contact technical support to obtain it or click the link labeled “Can’t Remember User Name and/or Password” and an email will be sent to you.


3. Once successfully logged on, Click the Large Blue Button labeled “Order Online”

online order

4. Select your Facility Name from the drop down list if it is not already populated and click the box labeled “Select to Order Online”

facility info

5. Locate the “Hours” Reload Hours Section and enter the amount of hours you wish to purchase

NOTE: There is a 10 hour $100 minimum order

6. Click the Add To Cart Box


7. Click the Proceed to Checkout Box


8. Click the Bill to Facility Box and Ship to Facility Box

NOTE: nothing will be billed or shipped in this instance but it is required


9. Click the Enter Payment Info Box

order sum

10. Enter your Method of Payment and card details, check your order for accuracy


11. Click the Place Order Now box


12. An invoice for your purchase will be displayed if the transaction has successfully processed. Authorizing Hours once they have been successfully purchased.


1. At the bottom of the invoice page to the left side Click the Authorize Hours Box to load the hours that you have just purchased onto the MCU.

2. You must select the type of MCU that you are currently using

    – Click here for IM 8.3 or Later ONLY

8.3 mcu

3. After selecting your MCU type, at the bottom of this page you will be required to input important information from the screen below:



authorization code


pre-purchase code




  • How many hours would you like to authorize? You may choose any amount as long as it does not exceed what you have available in your hours bank.
  • Serial Number- To Obtain YOUR SERIAL # Open your IMPro Software and Select Options> Authorize Hours
  • Pre-Purchase Code- To Obtain YOUR PRE-PURCHASE CODE#

4. Once you have completed the above steps click the Authorize Hours Box (please click this box ONLY Once)

5. You will be taken to the Authorization Code screen where you will be provided the Authorization Code

authorization code 2

6. Take down the code and enter it in the field provided in the IM Pro program with the MCU connected where you obtained the Serial number and Pre-Purchase Codes

  • Do not use the authorization code in the below example- IT WILL NOT WORK!
  • Type the code without dashes or spaces exactly as given and then click the OK button and the time will be added to your MCU
  • A message will inform you that you have just authorized “X amount of time” added to your existing time

authorization code


If you would like assistance you may contact IM Technical support for a walk through of the procedures at . We encourage you to learn the process as it will allow you to purchase and authorize hours during times when the IM offices are closed.

1. Select “Options” and then “Avatar Settings” from the top menu to bring up the Avatar Design screen.


2. Use the up/down arrows to change the various settings on your IM Avatar. You may also change the gender of your IM Avatar, and enable/disable them for use during IM training.


3. Select “OK” when you’ve made all the necessary changes.

avatar dress

4. If you selected “Enable Avatar” , they will appear underneath the Member area of the IM Universe.

enable avatar

1. Please make sure the IM Universe is set to “Regular Training”.

reg training

2. Select “Training Visuals” from the toolbar.

training visuals

3. You will be presented with the “Visual Training Screen”.

visual train screen

4. Click the arrow to the left of “Default” to reveal the visual backgrounds for IM Universe.

visual default

5. Once the background has been chosen, it will appear on the “Visual Training Screen”.

visual train screen 2

6. Select “OK” and the IM Universe background will appear changed to the appropriate selection.

game screen


1. Open the IMPro Universe Software, and select “File” and then “New” from the top, left corner.


2. Select “eClinic”


3. You will be prompted to create the eClinic file online. The program will minimize and open the Interactive Metronome eClinic.

Note: Files created through this method will only function with IM-Pro Universe software. In order to use the eClinic file with the IM-Home Universe software, an IM-Home must be purchased and authenticated online. This will link the two programs together for your member.


1. Open the IMPro Universe Software, and select “File” and then “New” from the top, left corner.


2. Select “This eClinic”.


3. You will be prompted to log into the eClinic using your members User ID and Password you previously created online.


4. Your member’s eClinic training plan will synchronize with the IM-Pro software. This may take a few seconds.


5. You should now see your eClinic training plan ready to be used.

both hands

1. Open the eClinic File

NOTE: If you do not know how to Open the Member file see “Opening a New Member File in eClinic” instructions

2. eClinic Manual Mode will allow you to perform any IM exercise of your choosing, while still keeping all your data together. To start, select “Manual Mode” from the Training Plan Screen.


3. Your training parameters will look as follows.

reg training

4. From here you can choose any IM exercise or Assessment to perform with your member

Note: Custom Exercises are not permitted while in eClinic Manual Mode

reg training drop down

5. To switch back to your eClinic Training Plan, simply select the option within your training parameters.

reg training eClinic

6. You should now see your eClinic training plan ready to be used once more.

both hands

NOTE: This feature is to be used when Your In-Clinic client purchases an IM-Home and you want his training data to reside in the same file. 

1. Open the Member File

NOTE: If you do not know how to Open the Member file see “Opening a New Member File on Computer” instructions.

2. Open the IM-Pro Universe Software, and select “File” and then “Export to eClinic” from the top, left corner.


3. You will be prompted with an eClinic warning. Press “OK” to proceed.

export pop-up

4. Use the User ID and Password for the eClinic member you wish the data to be exported to.

WARNING: This process is irreversible. Proceed at your own risk.


5. If you have successfully logged into the eClinic, your data will begin to export and you will see the following progress bar. This may take several seconds to complete.


6. Once the data has been exported to the eClinic, you will be prompted with your eClinic Training Plan.

both hands

7. If no new data is uploaded, you will receive the following message.


Frequently Asked Questions (FAQ)

  1. First close the IMPro Software.
  2. Start your email application and create a new mail message addressed to The subject line should read “Provider Training.”
  3. Type in any issues or concerns you want to addressed to the support staff in the text box.
  4. Click either “Insert” or “Attach” from the message box’s menu toolbar.
  5. Navigate to the file location and select “OK”.
  6. The file will now be attached to the email.
  1. The file does not contain previous data with which to compare. By design, in order to generate analysis and comparison reports, there must be previous data (from separate days) in the file to compare to the current session.  If the current session is the first time tasks in a particular training mode were performed, then there will not be previous data with which to compare.
  2. If no LFA tasks were previously recorded, then there is no data with which to compare for the Regular Training Comparison with First LFA.
  3. Short Form Test tasks performed during the same session will not be adequate for comparison.  Only data recorded on separate days can be compared.
  1. This is only an issue for international providers. The “Your locale (location)” setting of “Regional Options” of the operating system is defaulting to a location that supports a different date format than that required by the IM program (d/m/yyyy or dd/mm/yyyy). Change the “Your locale (location)” setting of the “Regional Options” of the operating system to a location that supports the date format required by the IM program.

a. Purchasing hours and loading hours are two different steps.

b. Purchase Hours online:

    1. Go to
    2. On the top right corner, select “Provider Login”
    3. Log into the website with your Provider ID and Password.
    4. In the black toolbar, select “Order”
    5. Select your facility from the dropdown box and “Select to Online Order”
    6. Add the hours to your cart and proceed to checkout.

c. Authorizing Hours once they are purchased:

  1. Go to
  2. On the top right corner, select “Provider Login”
  3. Log into the website with your Provider ID and Password.
  4. Select the center banner to “Authorize Previously Purchased Hours”
  5. Select your facility from the dropdown box and “Select to Online Order”
  6. Select the IMPro 8.3 system using the image selection.
  7. Follow the on screen instructions:
    1. Make sure your MCU is connected.
    2. Open the IMPro software.
    3. Select “Options” from the toolbar at the top.
    4. Select “Authorize Hours” from the list of options.
    5. Leave this screen open and type the “Serial Number” and “Pre-Purchase Code” (from the IMPro software) to the website in their respective fields.
  8. Add the correct number of hours to be authorized in the top field.
  9. Press “Authorize Hours” and the website will refresh with your “Authorization Code”
  10. Enter this code into your software, press “OK” and the number of hours on your MCU will be adjusted accordingly.
  1. The battery life for the Interactive Metronome Button Trigger and Tap Mat Transmitter is approximately four weeks.
  2. Please make sure to remove and discard the current battery, and install a new battery into the IM Sensors.
  3. Battery size is CR2032.
  4. Please use provided battery instructions for proper removal and insertion of the batteries.
  1. Unplug the USB cable from the computer when the MCU is no longer in use. This will ensure that you get the optimum battery life from your batteries.
  1. Possibility One:
    1. The IM Sensors are running low on battery, and will soon need to be replaced.
  2. Possibility Two:
    1. The Interactive Metronome MCU is placed on the desk in such a way that it is difficult for the wireless receiver to function properly.
    2. Please make sure that the MCU is not near the monitor of the computer or laptop, and is positioned towards the front with the lights facing the client.
  3. Possibility Three:
    1. Specifically for a Button Trigger: Please make sure that the client is hitting the trigger as close to the center as possible. If the extreme edge of the Button Trigger is being hit, it may not register with the system.
    2. Specifically for Tap Mat:
      1. Please make sure that there is a solid surface underneath the Tap Mat.  Carpeting that is too plush will cause the Tap Mat to register sporadically.
      2. Please make sure that the Tap Mat is at an optimal position, which is at 45from the MCU. The range for the Tap Mat Transmitter is approximately 15 feet, so this can be achieved by pulling back the Tap Mat until the desired angle is reached.
  1. This is most commonly found with technique. The unique design of the Tap Mat allows for full pad sensitivity.  It is accurate enough to detect the slightest roll in a person’s foot, even as they lift it off the pad. To avoid the double hit, the client must use a marching motion when stepping on the Tap Mat.  The client must come straight down on the pad, and lift their foot as quickly and straight up as they can.  This will reduce and/or eliminate the “double hits” altogether.
  1. Please make sure your MCU has two blue lights displayed on the front.
    1. If you have a different set of colors for your MCU lights, please disconnect it from the USB, wait a few seconds, and reconnect it to your computer.
    2. If your MCU has no lights displayed, it is not receiving any power from the computer.  Please connect it to another USB port on the same computer, or connect it to another computer and test its functionality.
  1. This is a buildup of static in the headphone jack of the MCU.  Follow these steps to remove the static.
    1. Remove the USB cable from the back of the MCU.
    2. Remove the headphone from the front of the MCU.
    3. Touch the metal tip of the headphone jack with your fingertips.
    4. Reconnect the headphones to the MCU.
    5. Reconnect the USB to the back of the MCU.

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